1. Introduction At Holycross Tours & Travels (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our car rental services. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect We may collect the following types of information when you interact with our website or use our services: Personal Information: Name, email address, phone number, home address, driver’s license details, and payment information. Rental Information: Details related to your car rental, including vehicle preferences, rental dates, location preferences, and past rental history. Technical Information: IP address, browser type, operating system, device type, and browsing behavior on our website through cookies and similar technologies.
3. How We Use Your Information We use the information we collect for the following purposes: Processing Rentals: To process and manage your car rental reservations, including confirming your booking and delivering rental services. Customer Support: To respond to your inquiries, provide customer service, and handle complaints or disputes. Marketing and Promotions: To send you promotional materials, offers, and other communications about our services that may interest you, subject to your consent. Website Improvement: To analyze how users interact with our website and improve its functionality and user experience. Compliance with Legal Obligations: To comply with legal and regulatory requirements, such as verifying driver’s license details.
4. How We Share Your Information We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances: Service Providers: With vendors and service providers who assist us in providing car rental services, processing payments, or conducting customer surveys. Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Holycross Tours & Travels, our customers, or others. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server facilities. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.
6. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze traffic. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.
7. Your Rights and Choices You have the following rights concerning your personal information: Access: Request access to the personal information we hold about you. Correction: Request corrections to your personal information if it is inaccurate or incomplete. Deletion: Request the deletion of your personal information, subject to certain exceptions required by law. Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
8. Third-Party Links Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
11. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: